Frequently Asked Questions
Everything you need to know about shopping and attending Pinners Conference
What is the shipping policy for physical merchandise?
We process and ship all physical product orders within 3-5 business days. Once your order is on its way, you will receive a tracking number via email to monitor your delivery status.
Can I return or exchange items purchased online?
Yes, we accept returns on unused and unopened merchandise within 30 days of purchase. Please note that ticket sales for specific events are non-refundable but can often be transferred to another person.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How do I access digital classes or patterns after purchase?
Upon completing your purchase, you will receive an automated email containing a secure link to download your digital products. You can also access these files anytime through your customer account dashboard.
Are the materials used in your DIY kits high quality?
Absolutely. We partner with top-tier craft suppliers to ensure every kit contains premium materials that meet the standards of professional creators and hobbyists alike.
Do you offer international shipping?
Currently, we ship physical goods to the United States and Canada. Digital products and event tickets are available for purchase globally.